Terms of Use

HMO Reporter
Website Terms of Use
Last updated: [11/01/2025]

Summary

Purpose:
HMO Reporter, operated by Mars Answers Ltd (10933749), is an online platform dedicated to HMO and property-related listings. We are not a property agency and do not own or verify user-generated listings.

User Responsibilities:

Users must be 18 years or older to access our site.
By using our site, you agree to comply with our Terms and use the platform responsibly.
Remain vigilant for potential scams and take full responsibility for your actions.

Content Ownership:

We do not own or take responsibility for any user-generated content, including listings, posted on our site.
Our original content, such as posts, news articles, blogs, and images, may be partially or entirely AI-generated. News items are often sourced from Google News and may not always reflect current events or reality.

Limitations:

We do not guarantee uninterrupted access to our site or the accuracy and legality of any content, whether user-generated or AI-generated.

Contact:
For inquiries, please email in**@hm*********.uk.

Please read the full Terms of Use below for details. By using our Site, you acknowledge that you have read and agree to these Terms.

1. Who We Are and How to Contact Us

1.1. We are Mars Answers Ltd (company number 10933749), registered in England and Wales (referred to as “we,” “us,” or “our”). We operate this website and related services under the HMO Reporter brand (the “Site”). We are not a property or HMO agency; instead, we provide a platform where third-party advertisers (e.g., property owners, HMO providers) may list information or content for you to view.

1.2. To contact us, please email in**@hm*********.uk.

2. By Using Our Site, You Accept These Terms

2.1. These terms and conditions (“Terms”) set out the rules and obligations that apply to your use of our Site.

2.2. By accessing or using our Site, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use our Site.

2.3. You must be at least 18 years old to use our Site. By using our Site and agreeing to these Terms, you confirm that you are at least 18 years old.

2.4. We recommend that you save a copy of these Terms for future reference.

2.5. These Terms may refer to other documents or policies, such as our Privacy Policy and Cookie Policy, which also apply to your use of the Site.

3. Changes to These Terms

3.1. We may update these Terms from time to time by posting the revised version on the Site. You should check them periodically to ensure you understand any changes.

4. Changes to the Site

4.1. We may modify, suspend, or discontinue any aspect of the Site at any time, which can include limiting access or availability.

5. Your Obligations and Acceptable Use

5.1. Technical Requirements
You are responsible for making sure that your device, software, and internet connection meet all technical requirements necessary to use our Site effectively.

5.2. Prohibited Activities
You must not misuse the Site or its underlying systems. This includes, but is not limited to:

Attempting to gain unauthorized access or hacking into the Site or our servers.
Introducing viruses, trojans, worms, or other harmful code.
Uploading or sending content that is illegal, offensive, or malicious.
Misusing any forms on the Site (e.g., submitting spam or irrelevant inquiries).

5.3. Automated Access and Scraping
You must not use automated software (e.g., spiders, bots, crawlers) to access or collect data from the Site without prior written consent from our Legal team.

5.4. Use of Language and Content
Any content you submit via our Site must not be unlawful, inappropriate, or offensive. You must not solicit commercial services outside the intended scope of the Site.

5.5. User-Uploaded Content

You acknowledge that we do not own any user-generated content (including listings).
Any content you upload must comply with these Terms. You warrant that it does not violate any applicable laws or third-party rights.

5.6. Restrictive Actions
Unless you have our prior written consent:

You must not access the Site except through direct, human interaction via standard web browsers or through our official apps or tools.
You must not extract property or HMO data from the Site using technical or automated means.

5.7. Commercial or Research Use
If you are acting in the course of business (e.g., conducting research on the HMO/property market or on our advertisers), you must obtain prior written consent from our Legal team unless we have agreed otherwise.

5.8. Withdrawal of Permission
We reserve the right to withdraw any permission granted under this clause at any time, without notice or reason.

6. Interactive Services and Content

6.1. Enquiry Forms
When you submit an enquiry form on the Site, we will process your personal information in accordance with our Privacy Policy.

6.2. Proper Usage of Forms
Enquiry forms should be used only for their intended purpose. If we suspect misuse, we may block the transmission of that form to the intended recipient(s).

6.3. Rights to Uploaded Content
Any content you upload (e.g., comments, images, reviews) is considered non-confidential and non-proprietary. We reserve the right to copy, modify, distribute, or disclose such content. We may also disclose your identity to a third party who reasonably claims that content you posted infringes their legal rights.

6.4. User Opinions
Views expressed by users or advertisers on our Site are solely their own and do not necessarily reflect our views or values.

6.5. Content Standards
Content must:

Be accurate (when stating facts).
Be genuinely held (when stating opinions).
Comply with any applicable laws of the jurisdiction from which it is posted.

6.6. Prohibited Content
Content must not:

Defame any person.
Contain obscene, offensive, hateful, or discriminatory language.
Infringe any intellectual property rights or other rights of any third party.

6.7. Breach of Standards
If we determine that there has been a breach of this section, we may remove the offending content, suspend or terminate your access to the Site, and/or disclose information to relevant authorities.

6.8. Removal of Content
We reserve the right to remove any content at any time without notice and for any reason.

7. Registration

7.1. Eligibility
Certain Site features may require you to register for an account. You must be at least 18 years old to register. We may accept or reject your registration at our discretion.

7.2. Account Credentials
An account is only for a single user. You must not share your username or password with others.

7.3. Password Security
You must choose a unique password and avoid using it on other websites or services.

7.4. Accuracy of Information
All information provided when registering must be truthful and complete.

7.5. Responsibility for Account
You are responsible for any activity that occurs under your account. Notify us immediately of any unauthorized access or other security breach.

7.6. Disabling Accounts
We may disable your account or password if, in our opinion, you have violated these Terms.

8. Intellectual Property

8.1. Ownership
All intellectual property rights in the Site (including text, images, graphics, databases, and software) belong to us or our licensors. All rights are reserved.

8.2. Limited Permission (Consumers)
If you are a consumer, and only where an option to download material is provided on the Site, you may do so for personal use only. You must not copy, reproduce, or republish our content without prior written consent.

8.3. Limited Permission (Businesses)
If you are a business, you must not copy, transmit, or republish any part of our Site without our prior written consent from our Legal team.

8.4. Use of Trademarks
Any trademarks, service marks, or logos on the Site are owned by us or our licensors. You may not use them without our written approval.

9. Warranty

9.1. Viruses and Security
While we strive to ensure downloadable materials are virus-free, we cannot guarantee this.

9.2. Availability
We do not guarantee uninterrupted access to the Site or that it will always be error-free or current.

9.3. General Information
The content on our Site is provided for general reference and does not constitute specific advice.

9.4. Property or Licence Information
We do not verify the details provided by advertisers and make no warranty regarding their accuracy or completeness. It is your responsibility to verify whether the property requires any licence (including HMO licensing).

For more information, see: Check if your rented property needs a licence.

9.5. AI-Generated and Third-Party Content

Our posts, news articles, blogs, and images may be partially or entirely AI-generated.
Some news items are sourced from Google News; they may not reflect reality or be fully up to date.
You acknowledge that such content is provided “as is” and should be independently verified if you intend to rely on it.

9.6. Compliance with Local Laws
We do not warrant that the Site or any content complies with laws outside England and Wales.

9.7. Exclusion of Warranties
To the fullest extent permitted by law, all warranties or conditions (express or implied) are excluded.

10. Barring from the Site

10.1. We reserve the right to bar or restrict users from the Site at any time, at our sole discretion.

11. Suspension or Withdrawal of the Site

11.1. Our Site is generally provided free of charge. We do not guarantee continuous availability.

11.2. We may suspend or withdraw the Site for business, technical, or operational reasons, without notice.

12. Site Intended for UK Users

12.1. Our Site is directed primarily at users located in the United Kingdom. We do not represent that the content is suitable for use elsewhere.

13. We Are Not Responsible for External Websites

13.1. The Site may contain links to third-party websites. We have no control over their content, accuracy, or any products/services offered. Accessing these links is at your own risk.

14. Rules About Linking to Our Site

14.1. If you are a business user, you must not link directly to any specific property or HMO details pages without written permission.

14.2. You may link to our homepage provided it does not harm our reputation or imply any endorsement that does not exist.

14.3. Deep linking, framing, or embedding images from our Site is prohibited without prior written consent from our Legal team.

14.4. We reserve the right to withdraw linking permission without notice or reason.

15. Our Responsibility for Loss or Damage

15.1. Liability Not Excluded
Nothing in these Terms excludes liability for death or personal injury caused by our negligence or for fraud.

15.2. External Factors
We are not liable for interruptions, delays, or failures due to internet outages, software errors, or circumstances beyond our control.

15.3. Security of Credentials
We are not liable if your password or account ID is compromised, unless it is due to our own negligence.

15.4. Automated Access
We are not liable for consequences arising from the use or attempted use of automated systems to access our Site without authorization.

15.5. Harmful Material
We are not liable for viruses or other harmful technology that may infect your devices or data.

15.6. Advertiser Communications
If you contact an advertiser via our Site, we are not responsible for subsequent communications or actions between you and that advertiser.

15.7. Consumer Users

The Site is for personal use, not commercial or business purposes. We have no liability for business losses such as loss of profit or revenue.
If defective digital content we supply damages your device or digital content, and this results from our failure to use reasonable care and skill, we will either repair the damage or compensate you.

15.8. Business Users

All implied conditions, warranties, or representations are excluded to the fullest extent permitted by law.
We will not be liable for any indirect or consequential losses, including loss of profits, business, or goodwill.

16. Governing Law and Jurisdiction

16.1. If you are a consumer, these Terms (including any non-contractual disputes) are governed by the laws of England and Wales.

16.2. If you are a business, these Terms (including non-contractual disputes) are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

17. Customer Feedback and Quality

17.1. We aim to address feedback fairly and consistently. If you have suggestions or concerns, please contact us at in**@hm*********.uk. We will strive to acknowledge your feedback promptly.